Frequently Asked Questions
Everything you need to know about your TOV Furniture experience.
How long will it take for my furniture to arrive?
In-stock items typically ship within 3-5 business days. Once dispatched, standard freight delivery takes approximately 1-2 weeks depending on your location.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee. This service includes bringing the furniture into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for furniture items?
We accept returns on most items within 30 days of delivery, provided they are in original packaging and like-new condition. Please note that return shipping fees and a restocking fee apply.
How do I care for my velvet or fabric upholstery?
We recommend regular vacuuming with a soft brush attachment and immediate spot cleaning with a damp cloth. For deep cleaning, professional upholstery services are recommended to maintain the fabric integrity.
Can I request fabric swatches before making a purchase?
Absolutely! We understand the importance of color and texture. You can order up to five complimentary swatches directly from our product pages to ensure the perfect fit for your home.
Does my furniture come with a warranty?
All TOV Furniture products are backed by a one-year limited warranty covering manufacturer defects in materials and workmanship under normal residential use.